Purchase Terms and Conditions
Please be careful that we are unable to ship your order overseas if you have placed an order on a page intended for Japan.
We are very sorry, but we will cancel your order.
・Member Registration
If you are a first-time user, please read these Terms of Use.
Membership registration is required to purchase products on this website.
If you wish to register as a member, please complete your registration from the "New Member Registration" page.
・Login/Logout
Please login by entering your registered e-mail address and password on the login screen.
Please logout from the bottom of "My Page".
・Product Selection
On the product detail page, select the color/size and click the "ADD TO BAG" button.
※Please note that adding an item to your cart does not guarantee that it will be in stock.
・Purchase Price and Payment
Prices shown on this website for each item include shipping charges. The price including customs duty will be displayed at checkout, so please pay the total amount.
※Orders are limited to 500,000 yen per order; for purchases over 500,000 yen, please contact customer support (online@akiranaka.com).
We accept only "credit card" as a payment method.
・Shipping charges
Included in the product price.
・Credit card
Three types of credit cards can be used: VISA, Master Card, and American Express.
※No transaction fee when payment is made by credit card.
※The date and time of your order and what would be shown on your credit card statement may differ.
Please contact your credit card company for the date of withdrawal, etc.
※Because the number of payments cannot be specified at the time of your purchase, if you wish to pay in installments, you will need to change the payment method by yourself.
Product Delivery
・Delivery Area and Days
The following regions are currently supported.
We usually ship within 2-5 business days after an order is placed.
The following delivery times are estimates. (※Delivery time after product shipment)
In the case of delivery to a rural area, it may take 1-2 days longer than the estimated delivery time below.
※For other areas, please contact us.
※AKIRANAKA is not responsible for any actions, costs, taxes, or delays due to customs or payment procedures.
・Delivery company
Products will be delivered by FedEx.
※We might cancel orders due to international and logistical conditions.
・Returns/Exchanges
We cannot accept any returns, refunds, exchanges, or cancellations for any reason.
We might refuse future orders in the event of returns without notification, or returns or cancellations due to refusal to receive.
We will accept returns or exchanges of defective products or shipping errors caused by our company within 7 days after the arrival of products.
Please contact our customer support (online@akiranaka.com).
・Other Taxes
Depending on the country or region, VAT, customs fees, and other fees may be required separately.
In such cases, the customer will be responsible for these charges and will be billed upon receipt of the products. Please understand this in advance.
Customers are required to comply with all applicable laws and regulations of the country to which the products are to be shipped.
AKIRANAKA Co. cannot be held responsible for any violations of such laws by the customer.
・Packing of products
If you place multiple orders, they will be shipped together as a rule only if before delivery is prepared.
・If you do not receive the products
In the unlikely event if your order does not arrive within 15 days after your order is placed, or if the item does not arrive on the specified delivery date, ※in case of contacting us, please include your order number, which would be listed in the order confirmation email.
・Cancellation after order is placed
We do not accept cancellations or any changes of items, even before shipment.
Member Information
・Change of member information
After logging in, please edit your information from "Member Information" on My Page.
・If you forgot your registered e-mail address or password
Please reset the settings from the "Login Screen".
・Order History
After logging in, you can check your order history from "Order History" on My Page.
・Membership cancellation
Please contact our customer support (online@akiranaka.com) and inform us for canceling your membership.
Membership Program
This is a service for customers in Japan.
Please note that purchases made from overseas are not eligible for this program.
Contact Information
Please contact Customer Support.
AKIRANAKA ONLINE STORE Customer Support
online@akiranaka.com
Business hours: Mon-Fri 10:00-18:00 (closed on Saturdays, Sundays and holidays) Japan time
※If you contact us on a closed day, we will respond in order from the next business day.
