FAQ
- About Ordering
- About Products
- About Mail Magazine
About Orders
Q. Can I return or exchange my order?
We do not accept returns or exchanges for orders from overseas as a general rule.
Q. Can you ship overseas?
We can ship overseas except for some countries and regions.
Please refer to the "Shopping Guide" for details on international shipping.
Q. I want to change my payment method.
Please note that we are unable to change the payment method after an order has been confirmed.
Q. I have not received my order.
We usually ship within 2 to 5 business days after an order is placed. If more time has passed, please contact our customer support at online@akiranaka.com.
Please note that we may not be able to deliver your order on the requested date and time for ordered items.
Inquiries received on Saturdays, Sundays, national holidays, and during summer and winter holidays will be handled on the next business day or after the vacation.
Q. Can you issue a receipt?
A. Yes, we can issue a receipt upon request.
Please contact our customer support at online@akiranaka.com.
Q. I would like to have my order gift wrapped.
Please note that we do not offer gift wrapping.
Q. I did not receive an order confirmation e-mail.
Although the order confirmation e-mail is automatically sent, the e-mail address you entered when placing your order may have been incorrect.
Please contact us using the Contact Us form to let us know.
If you have set your spam filtering or receiving settings, there is a possibility that you will not receive the order completion e-mail. We apologize for the inconvenience,
Please make sure that the domain online@akiranaka.com is set to accept incoming e-mails.
Also, if you are using Gmail, please check your Gmail settings, as in rare cases, your email may end up in the "Junk Mail" folder or a different tab such as "Promotions" instead of your Inbox.
Q. I want to change the delivery date and time.
Please note that we do not support time-specified delivery for shipments outside Japan.
About our products
Q. I want to know what size I should wear.
Please refer to the "Size Guide" on each product page.
Q. I want to know when the products will be in stock.
The arrival date varies depending on the item.
We also inform you of the arrival of new products through our mail magazine and LINE, so please be sure to register with us.
Q. The color of the product is different from what I saw on the website.
Due to the nature of PCs and mobile devices, the color of the product image may differ slightly from the actual color.
Q. Can I have my order repaired?
We do not accept any alterations or size adjustments for the customer's convenience.
If you would like to have your items altered, please visit a local dressmaker.
If you would like to have your AKIRANAKA garments or shoes repaired due to damage or deterioration, please contact our customer support (online@akiranaka.com). We will confirm whether or not we can accommodate your request.
About Mail Magazine
Q. I want to change my e-mail address.
Please go to "My Page" and change your e-mail address.
Q. I would like to unsubscribe from the e-mail magazine.
Please go to "My Page" and change the setting to "Do not subscribe" to receive NEWS LETTER in your member information.
