Returns and Exchanges

Any returns, refunds, exchanges, or cancellations for the convenience of our customers cannot be accepted for any reasons.
In the event that an order is returned without notification, or returned or cancelled due to refusal to receive, we may refuse your next or subsequent orders.
We will accept returns or exchanges of defective products or shipping errors caused by our company within 7 days of receipt of the product.
We apologize for the inconvenience, but please contact our customer support at online@akiranaka.com.

The case returns or exchanges are not possible

Please note that we cannot accept returns or exchanges for the following items.
・In case if 7 days have passed since the package arrived
・When the product is damaged or scratched due to the customer’s negligence (For shoes, including scratches and stains on soles)
・When product tags, repair bags, non-woven or cloth bags, protective sheets, product boxes, etc. are lost or damaged due to the customer's negligence
・When the product shows signs of use
・Products purchased outside of this website
・In case of made-to-order production
"Also, please be sure to contact our customer support team to request a return.
Please note that we are not responsible for shipping charges for items returned without permission."

If you received the wrong product or a product that is defective, dirty, etc.

All products are carefully inspected by our inspection and packaging team before shipping. In the unlikely event that you find an error, defect, or stain in the product you receive, please contact our customer support at online@akiranaka.com.
※ When you contact us, please make sure to provide us with your order number.