Name of Distributor

AKIRA NAKA Inc.
Representative Name: Akira Naka
Address: Kikkoshin Ha-73, 1-21-1 Hanegi, Setagaya-ku, Tokyo
Phone Number: 03-6379-4878

Selling price

The selling price of each product will be displayed on akiranaka.com.
The selling price displayed on the detail information section of each item includes product price, shipping charges.
Product prices online might change without notice.

Payment Methods

As payment methods for purchases made on the AKIRA NAKA website,
AKIRA NAKA accepts only credit cards (VISA, MasterCard, and American Express).
Credit cards must be in your name.
※ Transaction fees are waived if payment is made by credit card.

Payment Terms

Payment for purchases made on AKIRA NAKA's website
can only be made in advance by credit card.

Product Shipping

Orders are usually shipped within 2-5 business days after completion.
However, please note that it may take more than 10 days due to various reasons.

Product returns, Cancellations, or Exchanges

1. Returns and Exchanges
Any returns, refunds, exchanges, or cancellations for the convenience of our customers cannot be accepted for any reasons.
In the event that an order is returned without notification, or returned or cancelled due to refusal to receive, we may refuse your next or subsequent orders.
We will accept returns or exchanges of defective products or shipping errors caused by our company within 7 days of receipt of the product.
We apologize for the inconvenience, but please contact our customer support at online@akiranaka.com.

2. Returns or exchanging cases that are not possible
Please note that we cannot accept returns or exchanges for the following items.
・In case if 7 days have passed since the package arrived
・When you wish to exchange the product, or the product is damaged or scratched due to the customer’s negligence
・When product tags, repair bags, non-woven or cloth bags, product boxes, etc. are lost or damaged due to the customer's negligence
・When the product shows signs of use
・Products purchased outside of this website
・In case of made-to-order production
"Also, please be sure to contact our customer support team to request a return.
Please note that we are not responsible for shipping charges for items returned without permission."

3. If you received the wrong product or a product that is defective, dirty, etc.
All products are carefully inspected by our inspection and packaging team before shipping. In the unlikely event that you find an error, defect, or stain in the product you receive, please contact our customer support at online@akiranaka.com.
※ When you contact us, please make sure to provide us with your order number.