Name of Distributor

AKIRA NAKA Inc.
Representative Name: Akira Naka
Address: Kikkoshin Ha-73, 1-21-1 Hanegi, Setagaya-ku, Tokyo
Phone Number: +81-3-6379-4878

Selling price

The selling price of each product will be displayed on akiranaka.com.
The selling price displayed on the detail information section of each item includes product price, shipping charges.
Product prices online might change without notice.

Payment Methods

As payment methods for purchases made on the AKIRA NAKA website,
AKIRA NAKA accepts only credit cards (VISA, MasterCard, and American Express).
Credit cards must be in your name.
※ Transaction fees are waived if payment is made by credit card.

Payment Terms

Payment for purchases made on AKIRA NAKA's website
can only be made in advance by credit card.

Delivery of Products

Orders are typically shipped within 2 to 5 business days after the order is placed.
Please note that, due to logistical or other reasons, delivery may occasionally take 10 business days or longer.
Products are delivered by FedEx. AKIRA NAKA Inc. is not responsible for any actions, costs, taxes, or delays resulting from customs clearance or payment processing procedures in the destination country.

Returns, Refunds, Exchanges, and Right of Withdrawal

Return, refund, exchange, and cancellation policies differ depending on your country of residence.
・For customers outside the EU/EEA:
Returns for the convenience of the customer are, in principle, not accepted. Returns or exchanges are accepted only for defective products or shipping errors caused by our company, and only when reported within 7 days of receipt.

・For consumers residing in the EU/EEA:
A statutory right of withdrawal applies within 14 days of receiving the goods, in accordance with Directive 2011/83/EU as amended by Directive 2023/2673.
This right is subject to conditions and exclusions, including sealed hygiene items such as socks, tights, and innerwear.

For full details, the Model Withdrawal Form, and information on diminished value and exclusions, please refer to our Refund Policy: https://store.akiranaka.com/en-us/pages/refund-policy

Governing Law and Consumer Rights

These terms are governed by the laws of Japan, subject to mandatory consumer protection laws of your country of residence.

If you are a consumer residing in the EU/EEA, nothing in these terms shall deprive you of the protection afforded to you by the mandatory consumer protection laws of your country of residence. Consumers residing in the EU/EEA may also bring proceedings before the courts of their country of residence, in accordance with EU Regulation No.1215/2012 (Brussels I bis).

For our full Terms of Service, please refer to:
https://store.akiranaka.com/en-us/pages/terms-of-service

Contact Information

For any inquiries, please contact our Customer Support:
AKIRANAKA ONLINE STORE Customer Support

Email: online@akiranaka.com
Business Hours: Monday – Friday, 10:00 – 18:00 (JST)
Closed on Saturdays, Sundays, and Japanese public holidays.
Inquiries received on non-business days will be answered in order starting from the next business day.